CUSTOMER CARE SERVICE & TECHNICAL SUPPORT

Our customer care department is accessible 24/7 for inquiries or consultation and we provide not only after sales service, but a dedicated account manager to handle all matters pertaining to the system, as well as unlimited training to customers on system functionalities and capabilities. We also provide 24hour turnaround for installations within Nairobi Area and 48hours for other regions within the country.


24. HOUR CONTROL ROOM SURVEILLANCE / MANAGED SERVICES

Rivercross Tracking has a service unit called Control Room Service (CRS), to offer more value added services to our customers. This unit can help you meet your business objectives by providing the tools and services to allow your company to concentrate on your core business.

The Control Room Service is an operation designed to optimize companies and share asset tracking and fleet management technology in a 24 hour control room environment without compromising the customer’s independence and identity. It allows customers the freedom to concentrate on their core business, whether you are a small fleet looking to grow, or a larger fleet needing to optimize the performance of the business, and to have access to fleet management information on a daily, weekly or monthly basis without setting up their own control room and spending unnecessary time and money on employing additional resources to perform this function.


DOWNLOAD
TRACKING APPS

Please download the Bluetrax Android and iOS app below to enable you track and manage your fleet
If this is not what you are looking for, kindly click the contact us button to contact our support. 
ANDROID APP
ANDROID APP
Please click below to download the Android Bluetrax App
DOWNLOAD
IOS APP
IOS APP
Please click below to download the IOS Bluetrax App
DOWNLOAD
BLUETRAX SYSTEM
BLUETRAX SYSTEM
Please click below to login to the Bluetrax web  system
LOGIN
REQUEST ACCOUNT
REQUEST ACCOUNT
If you dont have a user account, please contact us to get one
CONTAC US

DIDN'T GET HELP USING THE ABOVE LINKS ?

With the Coronavirus (COVID-19) situation developing quickly, we believe it’s important to be transparent about how RiverCross is responding to the outbreak.Given how rapidly the outbreak is evolving, we expect, and are prepared, to reiterate on our approach constantly to ensure the health and safety of our employees and communities.      Read more