CUSTOMER CARE SERVICE & TECHNICAL SUPPORT
Our customer care department is accessible 24/7 for inquiries or consultation and we provide not only after sales service, but a dedicated account manager to handle all matters pertaining to the system, as well as unlimited training to customers on system functionalities and capabilities. We also provide 24hour turnaround for installations within Nairobi Area and 48hours for other regions within the country.
24. HOUR CONTROL ROOM SURVEILLANCE / MANAGED SERVICES
Rivercross Tracking has a service unit called Control Room Service (CRS), to offer more value added services to our customers. This unit can help you meet your business objectives by providing the tools and services to allow your company to concentrate on your core business.
The Control Room Service is an operation designed to optimize companies and share asset tracking and fleet management technology in a 24 hour control room environment without compromising the customer’s independence and identity. It allows customers the freedom to concentrate on their core business, whether you are a small fleet looking to grow, or a larger fleet needing to optimize the performance of the business, and to have access to fleet management information on a daily, weekly or monthly basis without setting up their own control room and spending unnecessary time and money on employing additional resources to perform this function.